Frequently Asked Questions
Everything you need to know before you hit the ice.
How do I determine the correct hockey stick flex for my playstyle?
As a general rule, choose a flex that is approximately half your body weight. However, defensive players often prefer a higher flex for powerful slap shots, while forwards may prefer a lower flex for quicker wrist shots.
Do you offer professional skate sharpening and heat molding?
Yes, all skates purchased through TheHockeyShop can be heat-molded in-store for a custom fit. We also offer precision sharpening services to match your preferred blade hollow.
What is your return policy on protective gear?
We accept returns on unused protective gear within 30 days of purchase, provided all original tags are attached. For hygiene reasons, base layers and mouthguards cannot be returned once opened.
How long does shipping take for oversized items like goal pads?
Oversized equipment typically ships via ground freight and arrives within 5-7 business days. You will receive a specialized tracking number to monitor your delivery.
Do you provide team discounts for bulk jersey or equipment orders?
Absolutely. We offer tiered pricing for minor hockey associations and beer league teams. Please contact our Team Sales department for a custom quote on jerseys, socks, and shells.
Are the products on your site covered by manufacturer warranties?
Yes, we are an authorized retailer for brands like Bauer, CCM, and Warrior. All composite sticks typically come with a 30-day limited manufacturer warranty against breakage.